Happy Tails Policies
At Happy Tails, we are honored to be able to care for your beloved canine family. Our policies and procedures we have in place allow us to provide the quality care we are known for. These policies also ensure the safety of all of our pets and staff. We appreciate your understanding and if you have any questions or concerns, we will be happy to discuss with you further.
Cancellation & Reservation Changes
Updated July 2024
Advance notice of any adjustment to your reservation (cancellation, change of drop-off/pick-up day or time, or any other reservation change) is required. This helps us best serve our valued clients, maintain competitive rates, maintain safe staffing ratios, and continue to provide high-quality services. We greatly appreciate your support and understanding of the following policies and the respective fees.
*Advance notice and fees based on the original reservation requested.
Standard Period Cancellations:
Applies to dates outside of our Premium Period.
7 Days or Less Advanced Notice – 25% Total Due for Entire Scheduled Reservation
72 Hours or Less Advance Notice – 50% Total Due for Entire Scheduled Reservation
48 Hours or Less Advance Notice – 75% Total Due for Entire Scheduled Reservation
24 Hours or Less Advance Notice or “No-Show” – 100% Total Due for Entire Scheduled Reservation
Daycare Cancellations – At least 12 hours' notice is required or you'll be charged the full invoice.
*If you receive a Recurring Daycare Discount, you will be charged the full Daycare rate ($30).
Standard Period Reservation Changes:
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Customers may adjust their reservation through the Happy Tails Portal until 72 hours before their reserved arrival time, and the invoice will be adjusted to reflect the updates.
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Customers who make changes to their reservation within 72 hours of arrival, or at any other time during their reservation, will be responsible for the cost of the entire original reservation.
Premium/Holiday Period Cancellations
Applies to reservations with at least 1 full day of boarding listed within the Premium Period.
Dates are updated annually and listed on our website as well as below.
14 Days or Less Advance Notice – 25% Total Due for Entire Scheduled Reservation
7 Days or Less Advance Notice – 50% Total Due for Entire Scheduled Reservation
72 Hours or Less Advance Notice – 75% Total Due for Entire Scheduled Reservation
48 Hours or Less, or "No-Show" – 100% Total Due for Entire Scheduled Reservation
Daycare Cancellations – At least 24 hours' notice is required or you'll be charged the full invoice.
*If you receive a Recurring Daycare Discount, you will be charged the full Daycare rate ($30).
Premium/Holiday Period Reservation Changes:
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Customers may adjust their reservation through the Happy Tails Portal until 7 days before their reserved arrival time, and the invoice will be adjusted to reflect the updates.
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Customers who make changes to their reservation within 7 days of arrival, or at any other time during their reservation, will still be responsible for the cost of the entire original reservation.
2024 Effective Dates
Martin Luther King Weekend
Friday, January 12th - Tuesday, January 16th
Winter Break
Wednesday, February 14th - Wednesday, February 28th
Easter & Spring Break
Wednesday, March 27h - Wednesday, April 10th
Memorial Day to Labor Day
Wednesday, May 22d - Wednesday, September 4th
Columbus Day Weekend
Friday, October 11th - Tuesday, October 15th
Veterans Day Weekend
Friday, November 8th - Tuesday, November 12th
Thanksgiving Break
Sunday, November 24th - Sunday, December 1st
Christmas to New Years
Friday, December 20th to Sunday, January 5th