Happy Tails Policies

At Happy Tails, we are honored to be able to care for your beloved canine family. Our policies and procedures we have in place allow us to provide the quality care we are known for. These policies also ensure the safety of all of our pets and staff. We appreciate your understanding and if you have any questions or concerns, we will be happy to discuss with you further.

Cancellation & Reservation Changes

Updated July 2024

Advance notice of any adjustment to your reservation (cancellation, change of drop-off/pick-up day or time, or any other reservation change) is required. This helps us best serve our valued clients, maintain competitive rates, maintain safe staffing ratios, and continue to provide high-quality services. We greatly appreciate your support and understanding of the following policies and the respective fees.

*Advance notice and fees based on the original reservation requested.

*Rescheduling a reservation is considered a cancellation, as we have already reserved the space.

Standard Period Cancellations:

Applies to dates outside of our Premium Period.

7 Days or Less Advanced Notice – 25% Total Due for Entire Scheduled Reservation

72 Hours or Less Advance Notice – 50% Total Due for Entire Scheduled Reservation

48 Hours or Less Advance Notice – 75% Total Due for Entire Scheduled Reservation

24 Hours or Less Advance Notice or “No-Show” – 100% Total Due for Entire Scheduled Reservation

Daycare Cancellations – At least 12 hours' notice is required or you'll be charged the full invoice.
*If you receive a Recurring Daycare Discount, you will be charged the full Daycare rate ($32).

Standard Period Reservation Changes:

Customers may adjust their reservation through the Happy Tails Portal until 72 hours before their reserved arrival time, and the invoice will be adjusted to reflect the updates.
Customers who make changes to their reservation within 72 hours of arrival, or at any other time during their reservation, will be responsible for the cost of the entire original reservation.

Premium/Holiday Period Cancellations
Applies to reservations with at least 1 full day of boarding listed within the Premium Period.
Dates are updated annually and listed on our website as well as below.

14 Days or Less Advance Notice – 25% Total Due for Entire Scheduled Reservation

7 Days or Less Advance Notice – 50% Total Due for Entire Scheduled Reservation

72 Hours or Less Advance Notice – 75% Total Due for Entire Scheduled Reservation

48 Hours or Less, or "No-Show" – 100% Total Due for Entire Scheduled Reservation

Daycare Cancellations – At least 24 hours' notice is required or you'll be charged the full invoice.
*If you receive a Recurring Daycare Discount, you will be charged the full Daycare rate ($32).

Premium/Holiday Period Reservation Changes:

Customers may adjust their reservation through the Happy Tails Portal until 7 days before their reserved arrival time, and the invoice will be adjusted to reflect the updates.
Customers who make changes to their reservation within 7 days of arrival, or at any other time during their reservation, will still be responsible for the cost of the entire original reservation.

2025 Premium Period Dates

Martin Luther King Weekend

Friday January 17th - Tuesday January 21st

Winter Break

Wednesday February 12th - Wednesday February 26th

Easter & Spring Break

Wednesday April 9th - Wednesday April 23rd

Memorial Day to Labor Day

Wednesday May 21st - Wednesday September 3rd

Columbus Day Weekend

Friday October 10th - Tuesday October 14th

Veterans Day Weekend

Friday November 7th - Wednesday November 12th

Thanksgiving Break

Sunday November 23rd - Sunday November 30th

Christmas to New Years

Friday December 19th - Sunday January 4th